When the time comes, your pet can say goodbye in the place they know best — on their own bed, in your arms, surrounded by the people and sounds of home. We come to you in the evening, unhurried and on your terms, so the last moments are calm for them and for you.
Why families choose home
There’s no car trip and no waiting room, with its unfamiliar smells and sounds. Your pet stays relaxed, and your family can grieve privately, in your own way. Other pets can be present too, which can help them understand.
What happens during the visit
- We arrive and take our time. There’s no rush. We talk through what will happen and answer any questions.
- Gentle sedation first. Your pet drifts into a deep, peaceful sleep in your arms or their favourite spot.
- Once your pet is asleep, we place a small cannula in a vein — they won’t feel it.
- When you’re ready, we give the final injection. It’s quiet and painless, and we gently let you know when they’ve passed.
- Time together afterwards, for as long as you need.
- A paw print memento, handmade for you — included, on request.
Afterwards: caring for your pet
With your permission, your pet travels with us. They’re identified and tagged in front of you before we leave, and held overnight in refrigerated care until the cremation provider collects the next morning. If your pet’s goodbye falls over a weekend, we care for them for up to three days at no charge, giving you time to decide on aftercare.
- Communal cremation (ashes not returned): $140, billed by us.
- Private cremation (ashes returned to you): from $250, billed directly by our cremation partner.
- Your own arrangements — including burial at home, where your local council allows it. You’re always welcome to make them, and we’ll help however we can.
Fees and areas
- $399 — one flat fee for every pet, whatever their size. Includes the home visit, travel, gentle sedation, an unhurried farewell, and care and transport afterwards.
- Paid securely when you book, so you don’t handle a payment on the day.
- Our Compassionate Guarantee: refunded in full if you cancel, or if your pet passes away naturally before we arrive.
- Evening visits from 6 pm, seven days a week, across Brisbane’s southside, Logan, Ipswich, the Redlands and the northern Gold Coast.
Common questions
How do I know when it’s time?
It’s one of the hardest questions. Our free NAQOLS app can help you track your pet’s quality of life over a few days, and our guidance on decision making walks you through it. You’re also welcome to talk it through with us.
Can we be with our pet?
Yes, and most families are. Some prefer to say goodbye before the final step, and that’s okay too.
Will it hurt?
Your pet is sedated first, so they’re deeply asleep and comfortable before anything else happens.
Can children be present?
That’s a family decision. Many children cope better when they understand what’s happening, and we’re happy to guide you on how to explain it.
Is this an emergency service?
No. If your pet is suddenly in severe distress, contact your nearest emergency vet, such as AES Underwood (07 3423 1888).
When you’re ready
Book an end-of-life visit, or get in touch if you’d like to talk things through first.